Website usage terms and conditions
The term ‘Silver Cloud’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at PO Box 3033, Ventura, CA 93006. Our company registration number is 12-10-2440 as registered in the city of Ventura, California. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Returns must be authorized by a representative.. Please call (805) 766-9797 to speak with an associate.
• An item may be returned within 30 days of shipment, with authorization.
• The customer will be issued a Return Merchandise Authorization (RMA) number which must be included on the outside of the package.
• If the item was purchased under a "free shipping" promotion, and the item is received back in new condition, the seller will refund the purchase price of the item minus the actual cost of shipping from the original transaction.
• All return shipping charges are the responsibility of the buyer.
• A 10% Restocking fee will be charged to any return that is not a direct exchange.
• Items must be returned in new condition and in original packaging
• Company reserves the right to charge an additional restocking fee if the product arrives without all original packing materials, or if it is not in new condition.
• Items damaged by the customer before return will not be accepted.
• Items received with obvious shipping damage should not be accepted from the shipping company